Overview
All returns must be made within 30 days upon the receipt of your purchase. Returns are eligible for product exchange or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns made after the 30 day window may be considered in special circumstances. Please notify us of any circumstances you wish us to know about when considering the validity of your return
To complete your return, we require a receipt or proof of purchase.
Non-Returnable Items
Bulk orders produced as a service (not through our online store), personalized, and custom products will not be eligible for return UNLESS there is an issue with the order in question. These issues may include:
- Damaged products
- Receipt of an incorrect order/incorrect items
- Mistakes in product creation/personalization
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will provide information regarding the exchange or process of using your store credit
Sale Items and Discounts
Returns on items purchased while on sale, using a coupon code, or under any other discount will receive store credit or an exchange value equal to the purchased price.
Shipping returns
To return your product, please contact us using our website contact form to receive additional instructions
The eligibility of refunds on shipping costs will be determined based on the reason for the return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us using our website’s contact form for questions related to returns.
